Shipping policy


✨ Kay Nègès Shipping Policy ✨



Last Updated: [insert date]


Welcome to Kay Nègès — Sanctuary of Mystery, Power & Awakening.

Every order is prepared with care, intention, and divine energy to ensure your Lumination products arrive safely and beautifully.





🌙 1. Processing Time



All Kay Nègès creations are handcrafted and energetically sealed before shipping.

Please allow 3–5 business days for your order to be processed and prepared before shipment.

During special releases, high-volume periods, or holidays, processing may take up to 7 business days.





🕯 2. Shipping Time



Once processed, your order will be shipped via a trusted carrier (USPS, UPS, or DHL).

Typical delivery times:


  • United States: 3–7 business days
  • International: 7–21 business days depending on destination and customs clearance



Please note: shipping times may vary depending on your location and postal conditions.





💫 3. Shipping Confirmation & Tracking



Once your order ships, you’ll receive a confirmation email with your tracking number.

Please allow up to 48 hours for tracking information to update after your order leaves our facility.





🌊 4. Shipping Rates



Shipping costs are calculated at checkout based on your order weight and destination.

Occasionally, we offer free or discounted shipping promotions, announced via our website or social platforms.





🪶 5. Lost or Delayed Packages



Kay Nègès is not responsible for delays, lost packages, or damages caused by carriers.

If your tracking shows your package as “Delivered” but you have not received it, please contact your local post office or carrier first.

We’ll do our best to support you in locating your order.





💜 6. Damaged Items



If your order arrives damaged, please contact us within 7 days of delivery at contact@kayneges.com with photos of the product and packaging.

We’ll gladly review and offer a replacement or partial refund as needed.





🔮 7. International Orders



Customers outside the U.S. are responsible for any customs duties, import taxes, or fees that may apply.

These charges are not included in the product price or shipping cost and vary by country.





🌟 8. Contact Information



If you have any questions about shipping or your order status, please reach out to us:

📧 contact@kayneges.com

🌐 www.la-kayneges.com




✨ Kay Nègès — Where Divine Energy Meets Elegance.

Each package is prepared with love, care, and sacred intention to illuminate your journey. 🌙